Website support

Minimise disruption to your online business + access expert technical support = peace of mind

The digital landscape is changing at a dizzying pace. Manufacturers are producing a multitude of mobile devices with varying screen sizes, resolutions and touch features. Content Management Systems (CMS) continue to be improved and expanded. Computer operating systems (OS) and their browsers see a major release almost annually. And there is barely a month when we don’t uncover another “must-have” tool in the app marketplace. If that wasn’t enough to make you head spin, consider that Google amends its algorithm on a daily basis.

The fact is the online world in which your website lives keeps changing and who knows the what-where-when-how of the next “disruption!”

Why do I need this?

No matter how much web content or programming updates you are currently responsible for, you’re looking for a web development partner for code or (CMS) support for your online business.

Is your marketing team delivering regular successes. If the answer is No, then maybe our Marketing support plans would be a better fit?

What’s the benefit to me

Our plans provide peace of mind, knowing you can access expert support and minimise disruption to your online business.



Access helpdesk



Continuous uptime monitoring



Weekly back ups



Quarterly performance and health checks

How do I decide if this is right for me?

Here are some examples of typical requests or issues that are solved with website support plans:

  • I added new text but it isn’t styled like the rest of the page!
  • How do I include an extra field on my form?
  • How do I upload an image?
  • I’m getting an error message, can you explain what it means?
  • How do I add a pdf so my customers can download it?

How to pay

Monthly fees

  • Customer care - Level I

    $159.50

     

    Total inc GST

  • Customer care - Level II

    $275.00

     

    Total inc GST

  • Customer care - Level III

    $550.00

     

    Total inc GST

Annual fee – save 10%

  • Customer care Annual - Level I

    $1,722.60

     

    Total inc GST

  • Customer care Annual - Level II

    $2,970.00

     

    Total inc GST

  • Customer care Annual - Level III

    $5,940.00

     

    Total inc GST

More information about Customer care plans

Guaranteed response times

  • 1-2 days LEVEL III
  • 3-4 days LEVEL II
  • 5-6 days LEVEL I

Contact us for mission critical or same day support needs.

Helpdesk comprises

  • A single primary contact
  • Dedicated support email
  • Technical support for existing features

Back ups include the following

  • Files and Folders
  • Web Apps
  • eCommerce Catalogs and Products
  • Blogs
  • CRM Customers and Cases*

All options scale based on volumes.
All options exclude web development service fees.
Website disruption is handled as a matter of urgency by the Adobe and Amazon teams.
Email or eCommerce disruption are considered priority issues.

What would you like to discuss  

  • Marketing plans
  • Marketing Automation
  • Identity design (logos)
  • Visual style guides
  • Graphic design
  • Web development
  • Content marketing
  • Copywriting
  • Search Engine Optimisation
  • Photography
  • Videography
  • Email marketing
  • Google Adwords and Facebook ads
  • Social Media Management
  • E-commerce
  • Website helpdesk and healthcare
  • and football, especially Liverpool FC :)

Address  

143 Beattie Street Balmain NSW 2041

Phone  

+61 412 790 833

Connect  

Where to find us  

We're situated on the junction of Evans and Beattie Streets just opposite the Orange Peel café (mmm chocolate cup cakes)! The building is sort of terracotta coloured. Our door is black with the word "BAUM" running vertically in white lettering.

About  

We're problem solvers, delivering solutions for digital and print that are functional, engaging and most importantly results focussed.