Terms & Conditions

Definition

‘I’, ‘we’, ‘us’ or ‘our’ refers to Higgeldy Piggeldy Pty Ltd.

Art Workshops

Express It Workshops are service provided by Higgeldy Piggeldy Pty Ltd. All payments are processed via the Higgeldy Piggeldy payment gateway.

‘Workshops’ in the Conditions of Enrolment outlined here refers to any courses for children or adults, adult workshops or school holiday program.

Enrolment

Availability in courses and workshops is indicated on the website. Please complete your online enrolment and payment to secure a place in your chosen class.

Payment of fees

All fees are listed with the course details on our website. Payment of the full class fee via online credit card payment is required at the time of enrolment to secure your place. We accept Visa and Mastercard.

If you do not wish to enrol via the web, you can enrol via phone. We accept cheques, Visa or Mastercard card, EFTPOS, and online direct deposits into our bank account. Fees are inclusive of GST and tax receipts will be provided on receipt of payment.

Discounts on fees

We will issue Discount Codes as a loyalty gift for customers for upcoming school holiday programs. These are valid for the time indicated at time of issue.

Discounts must be requested when you enrol and pay as no retrospective discounts will be applied.

Discounts do not apply to ‘complimentary’ Gift Certificates.

Cancellation and Refunds

We reserve the right to amend any class, tutor or schedule. In such circumstances, we will endeavour to provide a substitute of equal standing. Should a class have to be cancelled due to insufficient enrolments, any student enrolled in that class will be contacted and an alternative class or refund arranged.

Fees are non-refundable, unless negotiated for an extended illness, and there are no transfers, refunds or make up sessions if you miss a class or if your personal circumstances change.

School Holiday workshops

If you choose to withdraw from a workshop 7 days or more before the date of the workshop, you may transfer the fee as credit to use on another workshop for the current or the following school holiday workshop program only. If you withdraw or cancel up to 48 hours before commencement you will be charged a $10 administration fee if you wish to transfer the remaining value (workshop fee paid less administration fee) to another workshop within the same holiday program or the following school holiday workshop program. You will not receive a refund for the workshop fee paid. If you withdraw or cancel within 48 hours of commencement you will be charged 50% of the workshop fee if you wish to transfer the remaining value (half of the value of the workshop fee paid) to another workshop within the same holiday program or the following school holiday workshop program. You will not receive a refund for the workshop fee paid. NO refunds transfers or credits if you withdraw or cancel on the day of the workshop. NO refunds transfers or credits once the workshop has commenced.

Gift Certificates

‘Complimentary’ gift certificates are issued from time to time as prizes for competitions and fundraisers. These are valid for 6 months from the date of issue or until the date listed on the certificate. No extensions will be given.

‘Complimentary’ gift certificates cannot be use in conjunction with any other discount, special offer or gift certificate. No cancellations, transfers or credits are possible when a ‘Complimentary’ gift certificate is used to pay for a class.

Recurring Payments

Recurring Hosting Fees

All sites that have been registered for Recurring Hosting fees, Monthly or Annually, are charged via a nominated Credit Card and sent an invoice showing the date of registration.

Notification of all subsequent Recurring Hosting Fees will be sent as an Invoice in the 14‐days before the next payment due date. i.e. an order with a monthly recurrence that has an invoice date of 1‐Sep, will then recur on 16‐Sep with an invoice date of 1‐Oct, when the next payment is due to be deducted. This is emailed so you have an opportunity to review and be aware of the upcoming Credit Card payment. The payment will then be automatically be charged on 1‐Oct.

If a payment cannot be processed, you will receive an email.

Missed payments

If a payment, from your nominated Credit Card, is unable to be processed, the system will generate an email and try a number of times to make the payment. Customers who login will be presented with a list of outstanding invoices and the ability to make payment.

If after 7 days, of the Invoice Date, the payment has not be processed, the system it will automatically disable the Administration area of the website. When the Administration area is disabled, customers who login will be presented with a list of outstanding invoices and the ability to make payment. A successful payment will automatically re‐enable the site. Customers can also choose to use the entered credit card details for any future invoices.

If payment cannot be collected after 4 weeks, then the entire site is disabled. This includes the actual site content, any email accounts and the Administration area. It’s imperative that you notify Higgeldy Piggeldy to cancel a site as we do not provide refunds.

Updating credit card details

If your credit expires or you need to update your credit card details please contact Higgeldy Piggeldy to avoid disabling to the Administration area.

Website Services

Domain Registration

Our Domain Registration service is provided on recurring Annual or Biannually, depending on which service you require. We use various third party providers depending on the Domain address you request. We are not responsible for any down-time or loss of business that may occur due to the third party providers loss of service. You will be notified within 30 days prior to the due date for your Annual/Biannual renewal fee. All fees are subject to change and you will be notified within the above timeframes.

Hosting Fees

Our hosting service is provided on recurring Annual or Monthly schedule, depending on which service you indicate. You will be notified within 30 days prior to your Annual fee and 14 days prior to your Monthly fees are due. Where fees have been paid via credit card all ongoing fees will be deducted from the same credit card. In the case where accounts are unpaid or debits are not able to be processed you have 7 days to pay or update your details. After 7 days if your account is still not paid your administration access will be locked until your account is paid. All fees are subject to change and you will be notified within the above timeframes.

Hosting and Emails Service

Many of our websites are hosted within the Business Catalyst system and depending on the plan you chose some hosting accounts will come with emails and additional functions. All hosting, email and additional functions are supplied by Business Catalyst (an Adobe Company). We are not responsible for any down-time or loss of business that may occur.

Information will be provided to set up your email accounts, however, if you require additional help/support, we can recommend an external I.T. service provider. Any associated costs incurred will be covered by the client.

Other Hosting Services

All hosting, blogs and additional functions are supplied by third party provider. We are not responsible for any down-time or loss of business that may occur due to the third party providers loss of service.

Customer care plans

The purpose of customer care plans is primarily to providesupport hours for web development work.

Support hours are purchased in bulk at a discounted rate. Customer Care Plans come in three sizes: Small - 12hrs, Medium - 24hrs and Large - 36hrs.
Customer Care Plans are non-refundable, expire 12 months from the date of purchase.Time is charged in 15 minute increments. All communication time such as phone calls, meetings or emails are deductable. A minimum lead time of two business days is required for scheduling and turnarounds are generally within 1-3 business days, unless notified.

Content

Unless stated otherwise, all content is to be supplied by the client.

The prices contained in any proposal are based on the number of days that we estimate we’ll need to accomplish everything that you have told us you want to achieve.

If, for any reason, the client cannot supply content within agreed timeframes, scheduling changes and additonal fees may apply.

Check all material you submit to us carefully. We have to rely on the accuracy of all information you provide to us and hold no responsibility for checking this information on your behalf.

If the information you supply to us contains any errors, we maintain no liability in any way for any resulting issues as a consequence. Requests to correct errors will attract additional charges.

Proposals

Where a proposal has been submitted, an initial fee is often required to start the project and the balance of the fee is to be paid as per the enclosed billing schedule found in your proposal.

Please check the platform features and limitations carefully as set out in your proposal. Be sure your requirements are met before proceeding.

Scope and additional work

Please inform us in writing of any desired requirements that are not included in a proposal. After a proposal is accepted any requests we receive, that are not mentioned in the scope of the proposal, will be considered additional work. All additional work will incur additional fees. You will be informed when additional work has been identified and we will seek your written acceptance before undertaking these new requirements.

If you do want to change your mind, add extra pages or templates or even add new functionality, that won’t be a problem. You will be charged the hourly rate as set out in the estimate. We ask you to put requests and instructions in writing so we can keep track of changes.

Pay-as-you-go

Requests are responded to by email within 2 working days of receipt and the normal turnaround for completing basic tasks is 4-5 working days. There is a minimum fee of $114.00, the hourly rate is $95.00 per hour and payment is required within 7 days.

Support Plans

Requests are responded to by email within 1 working day and normal turnaround for basic tasks is 2-3 working days. Support Plans are pre-paid hours and come in four sizes: SM, M, L and XL.

Further Information

There is a complete online tutorial with videos and support included with the platform that is provided by Business Catalyst. You can access these via your admin area under Help & Support Menu.

Backup

Business Catalyst has an archive and rollback feature for pages and templates that cover a 90 day period.

Design services

Quoting

Unless stated otherwise, Higgeldy Piggeldy will supply all design services for the project quoted. This contract guarantees exclusivity in design services for the duration of the project quoted.

Concepts

We will create concepts for the look-and-feel, layout and functionality as requested by you. This contract includes two options plus the opportunity for you to make up to two rounds of revisions. The client will be given a fourteen day period to review.

The client will select one concept for development and production. If you’re not happy with the designs at this stage, you will pay us in full for all of the work that we have produced until that point and you may either cancel this contract or continue to commission us to make further design revisions at the hourly rate set out in our original estimate.

Higgeldy Piggeldy will make one set of minor changes to the chosen concept at no extra cost within 14 days of the start of the review period. Minor changes include small textual changes and small adjustments to placement of items on the page. It does not include changes to images, colour schemes or any navigation features. Any minor changes can be notified to Higgeldy Piggeldy by e-mail.

If, for any reason, the client cannot provide review within agreed timeframes, scheduling changes and additonal fees may apply.

Third party

Higgeldy Piggeldy can source Third Party suppliers where appropriate. Prices are available on application. Items will be charged as per suppliers costings, flat fee or hourly rate, plus 10%.

Warranty & Liablity

Web warranty

We support the ten most popular browsers and offer a 14 day warranty period for web development services. This affords you time to check and test the work delivered in this proposal, during which time you have the opportunity to report any issues including browser incompatibilities. We will assess all comments during this time. Once the 14 day period is over, all requests will attract additional charges.

Liability

Higgeldy Piggeldy can not be held liable to you or any third party for damages, including lost profits, lost savings or other incidental, consequential or special damages arising out of this project, even if you have advised us of the possibilities of such damages.

Cancellations

Hosting Services

We require 30 days notice in writing, if you wish to cancel or transfer your Hosting services with Higgeldy Piggeldy. In cases where your hosting is supplied via Business Catalyst system and you have chosen to leave the Business Catalyst system, you may require technical advice as how best to proceed to maintain your existing website outside this system. Higgeldy Piggeldy, take no responsibility for any advice or third party hosting of your ongoing website. In cases where you are transferring to another Business Catalyst provider you may be required to pay for Hosting fees as not all fees are transferrable. Higgeldy Piggeldy takes no responsibility for any additional costs incurred when cancelling or transferring Hosting of your website.

Domain Registration

We require 30 days notice in writing, if you wish to cancel or transfer your Domain with Higgeldy Piggeldy. Should you chose another provider for your Domain Registration, you may be required to pay for Domain fees as not all fees are transferrable. Higgeldy Piggeldy takes no responsibility for any additional costs incurred or lost when cancelling or transferring Domain Registration of your website.

Fix my profile

We require 24 hrs notice from the time of purchase to process your request in time.

Higgedy Piggeldy Pty Ltd
ABN 31 143 901 651



What would you like to discuss  

  • Marketing plans
  • Marketing Automation
  • Identity design (logos)
  • Visual style guides
  • Graphic design
  • Web development
  • Content marketing
  • Copywriting
  • Search Engine Optimisation
  • Photography
  • Videography
  • Email marketing
  • Google Adwords and Facebook ads
  • Social Media Management
  • E-commerce
  • Website helpdesk and healthcare
  • and football, especially Liverpool FC :)

Address  

143 Beattie Street Balmain NSW 2041

Phone  

+61 412 790 833

Connect  

Where to find us  

We're situated on the junction of Evans and Beattie Streets just opposite the Orange Peel café (mmm chocolate cup cakes)! The building is sort of terracotta coloured. Our door is black with the word "BAUM" running vertically in white lettering.

About  

We're problem solvers, delivering solutions for digital and print that are functional, engaging and most importantly results focussed.