Email security

   2 Nov 2015   |     Paul Higgins
Email security

 

Important information regarding Adobe Business Catalyst email accounts

Recent Business Catalyst (BC) upgrades to better protect e-mail communication, mean some changes to the way you access your email inbox in both browser and email client.

BC have created a dedicated secure domain for email which uses encryption for both incoming and outgoing communication. Although your current mailbox settings will continue to work through to 31 March 2016 on your email client, it is recommended that you update ALL your email settings as instructed below, as soon as possible. Completing the updates not only gives you the benefit of the enhanced security features but, on 18 November all accounts that have not applied the new settings through webmail will have the inconvenience of having their passwords reset by BC!

Webmail

There is a new address for accessing your mailbox using a web browser, and it is - https://mail.worldsecureemail.com

You only need to visit the link above and login, to activate the new settings. There is nothing more to it than that. No really, it will take you all of 30 secs (tops) per email and you will ask yourself "Is that it?" However, if you do have issues or questions, these FAQs may help. 

Email clients

BE SURE TO FIRST GRAB ALL YOUR EMAILS FROM THE SERVER. 

To update your email client, such as Apple Mail, Microsoft Outlook etc., you need to use the settings below to create a new account:

Inbound (receive emails)

Inbound Server: mail.worldsecureemail.com

Inbound Server Type: IMAPS (993) / POP (995)

User Name: username@mydomain.com

Connection Security: SSL/TLS

Authentication Method: Normal Password

Outbound (send emails)

Outbound Server: mail.worldsecureemail.com

Outbound Server Type: SMTPS (465)

User Name: username@mydomain.com

Connection Security: SSL/TLS

Authentication Method: Normal Password

Alternatively, the Outbound Server can be set to your ISP’s server address e.g: if your ISP is Telstra it may be: mail.bigpond.com (check with your ISP for exact details). I think this is particularly relevant if you're using POP rather than IMAP. 

Set a new password

BC also strongly advise that you change your email password, by logging into webmail (using https://mail.worldsecureemail.com) and browsing to Settings > Password. There you will be able to set a new password for accessing your mailbox.

PLEASE REPEAT THIS PROCESS FOR EVERY EMAIL ACCOUNT ON BUSINESS CATALYST (not aliases). 

I know we all juggle plenty of passwords for online services, but updating your email password every 90 days really is sound advice. If you think you can't follow the 90 day cycle, then as a minimum, consider changing your email password as often as you change the batteries in your smoke alarm - twice a year, when the clocks change.  

Further information

For more details on how to update your email client settings, you can follow the steps described in the Business Catalyst article: How to configure SSL encryption for your email client.

We're more than happy to answer any questions you may have but if you are not confident handling email settings, please contact your IT provider for assistance.

Paul Higgins
Business owner, Graphic designer, Web developer, Brand and marketing strategist, Adobe Creative Cloud wizard, Business Catalyst Premium Partner, Adobe Community Professional, Passionate Liverpool FC supporter, Muse Advisory Board Member, Semi-retired (tried and failed at least 17 times) Futsal player for Dribblers FC and Toothless Tigers, BC Sandpile activist, Liverpool International Academy and Burwood FC coach, can juggle and do over 1,000 keepie-ups (just not at the same time - come on!)

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